How To Contact Groupon Customer Service

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Using Groupon is super fun, contacting Groupon Customer Support is super easy too. If you are facing any kind of problem while surfing the site, or the app, then you can give them a call on Groupon Customer Service Phone Number, or write an email writing the issue you are having. Do you know that Groupon has a social media account where you can put up your comments and questions with no hassle? Well, check it out!!

Groupon Customer Support

We all know what Groupon provides. But do we know how well it is doing? Groupon is active in 15 countries and has over 500 markets around the world employing over 6000 employees to date. For those who do not know, Groupon is a vast mobile and online marketplace where you can easily discover and save on amazing things to do, see and buy. The platforms if for all the local businesses, travel destinations, consumer products, and live events. You can find everything that the city has to offer.  

The company has its headquarter in Chicago. It is the #1 retail app on both iOS and Android, with over 171 million downloads.

Ways To Contact Groupon Customer Service

If you have any concern regarding your order or ay service, then you can contact the Groupon customer support in several ways, which include direct call, email, an online portal, and social media. If you do not know which one to choose, read along to know about the methods and why you must use them.

Method #1 Direct Call

Groupon Customer Care Number

The most common questions that are put up to the customer care representatives include complaints, a problem with the order, to refund the order, and such. There are other common problem too like –

  1. The Groupon order is not yet processed
  2. How can you cancel or Refund an order
  3. Waiting Time to refund the order
  4. How to change the name of a Groupon account
  5. Can I view my Groupon order? If so, how?

There is only one contact number for Groupon customer support, but you cannot get a live person to respond to your requests. The call will be a recorded response but you will be able to get all the options for any common issue.

Call on 877-788-7858 for customer support for any of your issue.

Method #2 – Email Service

Groupon Customer Service Email

For the customers who would like to write a proper email to the customer support representatives at Groupon, they have provided a designated email address for just them. For any complaint, question, or comment about your service with Groupon, you can write an email on “[email protected]

As reported by the customers of Groupon, the common customer inquiries are about their order, whether it is to cancel one or refund. After that, sometimes some customers have issues with the overcharging on certain orders. For that when they try to call the customer support and cannot get to the agent to directly talk to, they write an email to the company. This works most of the time, as the support email is taken seriously and you get a response almost every time.

Method #3 – Live Chat

Groupon Customer Service Chat

You get the live chat option with Groupon, on the application as well as the website. Fro that you will have to visit the Customer Support Page of Groupon and then log in with the credentials that you use to log in into your Groupon account. Once you do that you will be able to chat directly with a customer support agent, and you can get a solution to any of your problem.


You can go to their social page, that is on twitter to directly chat with the media managers who handle the twitter account of Groupon. Why is Twitter better than using the phone? Well, it is the fastest way to get a response. Generally, the companies response to such tweets with their handles quickly because the platform is public and they have to respond with your solution soon. Even if your problem is not solvable by one of the media managers, you will get your solution as they will forward your issue to someone who can solve it.

Groupon Customer Service Hours

The services are available in the company hours, that is Monday to Friday 9 AM to 5 PM EST

But, the call option and the FAQs page are always available for users to find answers on.



Whether you want a solution regarding your order, or want t complaint about a service overcharging you. you can always use these methods to ease your annoyance.

To contact customer service at other companies –

Contact Sprint Customer Support

Contact AT&T Customer Support

Contact Amazon Customer Support

Contact USPS Customer Support

Contact Dunkin Donuts Customer Support

Contact Verizon Customer Support

Comment to us to tell more about Groupon service, or if you want to get some other information regarding this topic.

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16 thoughts on “How To Contact Groupon Customer Service”

  1. I ordered 10 KN95 face masks some time ago. I still haven’t received them. I was told they would arrive by the 19th June but they still haven’t come. Will you please let me know when to expect them.

    Thank you

    Joy Cook

  2. I have now sent 2 emails complaining about not receiving my order of 10 KN95 face masks. After my first query I was told to expect delivery by the 19th June. They still haven’t arrived. So will you please tell me when I can expect them to arrive.
    Thank you.

    Joy Cook

  3. Hi My Name is Martha Rivera, I very concern about a Order I have place back on June 4 2020 I have not receive yet I very concern, simply because I received part of my order but not the other and no explanation. I will like my Item or my money back as soon as possible.

    Martha Rivera

  4. Hi due to the present situation of covid 19 I have not been unable to use my voucher that was given to me at the beginning of March,I have been told that the salon where I could use is now having to close down ,will I be able to claim a refund

  5. Bought a small electric oven from your site gone rusty inside spoke to you told to speak to the maker .which I did they said to contact you to replace it .,?

  6. trying to obtain a refund on garment I sent back in October 2020 !!
    have tried emailing but not being accepted and cannot get in touch any other way. HELP!

  7. How can you make 2 changes to vouchers already purchased.
    That’s very disappointing as bought a few vouchers primarily as all cheesecake flavours were on offer !!
    Offer stated ‘cheesecakes of choice’
    Merchant & Groupon should also honour until exp date on voucher when originally purchased !!
    To reduce vouchers with 3 months exp by more than a month when you have a few is not correct.

  8. I have a groupon voucher for airport parking which I could not use due to COVID. I was given a voucher from the company but I have tried to enter new dates but the website no longer accepts any dates so I think the business has closed. I wish to cancel this voucher and be given a credit, Pease let me know how to do this I have the voucher code.

  9. i purchased a case of wine on 1/26 2020 and i haven,t recieved it yet.i have tryed to contact groupon with no answer.

  10. did you get my email about geting my money back on a booking at the lion hunstanton norfolk on 25th march 2021i dont want coupons

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