Are you a Straight talk user? If yes, then you must know who they are and how they operate. If you have a Stright Talk SIM, then at least once in a blue moon, you must have got the need for Straight Talk Customer Support, for SIM related issues, or other problems. There are different ways to contact customer support like Straight Talk Customer Service Phone Number, Email Support, Contact through Live Chat, and more.
Straight Talk is the wireless service that was introduced to get people on America’s best networks without the expense or the commitment that comes with contracts. It is a service that is provided by TracFone Wireless Inc. You can visit the Official Website of Straight Talk to know more about the service, and the various offers they provide.
Ways To Contact Straight Talk Customer Service
Many customers put up various complaints and questions on the FAQs page, or in the email, they send to the company. Some of the most common ones include –
- Ways to troubleshoot SIM Card
- SIM card is saying it is invalid
- How can one cancel an auto-refill on Stright Talk Phone
- If you want to cancel the Straight talk service, how to do that?
- The most calls and email that an average Straight Talk rep receives are about the technical support.
Straight Talk Customer Care Number
You can directly contact the customer care representatives via the Straight Talk Customer Service Number, that is provided for all kinds of issues that you might have.
With Straight Talk SIM – 1-855-222-CELL (2355)
Other Phones – 1-877-430-CELL (2355)
Home Phones – 1-800-299-7784
Mobile Hotspot – 1-877-430-CELL(2355)
Straight Talk Customer Service Chat
For the customers who do not like to have a conversation with the customer agent on the phone, or are not able to do that due to some reasons, Straight Talk supports the Live Chat option on their site.
For that, all you have to do is to go on hte Contact Us Page of the Straight Talk Website, then click on the “Live Help” in the right panel.
Straight Talk Customer Service Hours
The customer service is available for everyone 7 days a week from 8 AM to 11:45 PM (EST). For any kind of issue, you can simply call at any time.
Straight Talk Customer Service Email
There are two ways to correspondence with the customer support agents at Stright Talk, you can either send them an email or send them a well structured and informative letter posted to their correct address.
Email the technical support at Straight Talk –
You can write at “[email protected]”, with a subject line including the name of your problem. Include your Straight Talk SIM Number, IMEI number/ Serial Number, so that they could give you the best possible services.
Write them a letter –
Similar to the email, write a well descriptive letter, which must clearly state your issue and inform the reader about the problem you are having. Post the letter at “Straight Talk, Inc, 9700 NW 112th Avenue, Miami, FL 33178
# For media people – If you are from the press or any other media, you must write the email at “[email protected]”. This email address is specified for the press and the media partners.
Conclusion
Whether you want to cancel your Straight Talk Service, or you want to get a new connection, you can do it via your phone using your Straight Talk number or any other phone. The customer support is easy to contact, and they provide you the best support for your issue.
To contact customer service at other companies –
Contact Sprint Customer Support
Contact Amazon Customer Support
Contact Dunkin Donuts Customer Support
Contact Verizon Customer Support
If you want to know more about the Customer Care support about other companies, you can write them down in our comment box below, we will be happy to help you out.
I currently have straight talk on my Samsung s6 ,I need to get a new phone can you tell me if MotoG7 Power is compatible ? or what do you recommend?
Just my recent experience from ST this past weekend.
ST customer service experience:
1st call
-Followed instructions from ST SIM KIT I bought from Walmart (inserted SIM, followed link instructions online) = only to get incompatible error messages from the ST website after inputting my IMEI. However before I purchased my new ST SIM KIT at Walmart, I followed the ST signage where the SIM kits were being sold to ensure my iPhone 11 Pro Max would work and the text I received after texting BYOP to 611611, said my phone was compatible. I called ST support and they tried to transfer my call but it dropped after telling them all of the above.
2nd call
-I called into the ST support line again (1-877-430-2355) and used the automated service to see if my iPhone would work or not. The agent on the phone asked for my IMEI, in which I provided it to him. He then said it would work and attempted to transfer me and AGAIN the call dropped.
3rd call
-Dialed again, spoke to another rep and they said they would transfer me -BUT- I asked them to please jot down my contact number (not the # I was transferring from Verizon) but my wife’s number because I was irritated at this point from previous dropped calls during “transfer” period. The agent took my contact number and stayed on the line until I was transferred to the correct department (ST’s Porting Department). I spoke to a rep who was able to get all my info and attempted to contact Verizon. He later came back after placing me on hold for 3 minutes stating VZ’s porting department was closed at the time and for me to call back in the morning (next business day, Monday at 8 AM EST). This agent however was able to give me their (Straight Talk) direct Porting Department’s phone number which was cool.
1-866-806-1840
Reference Ext 332264
M-F 8AM EST – 7PM EST
4th call
-Dialed into ST’s Porting Department, gave them my ST ticket number. The agent then told me I had to re-insert my Verizon SIM and I should have received a text from Verizon. I did as he suggested, but no text. I tested the text capability with my Verizon SIM inserted and was able to text & call my wife’s number but still no text from Verizon. The agent then told me that I should have received a text by now (5 minutes after I re-inserted the Verizon SIM back in).
I then informed him that the agent I spoke to last night (Sunday evening) said that you guys (ST Porting Dept) will need to contact Verizon for a “unlock PIN”. The ST agent then said, “Okay, let’s try that then.” I waited on hold again, he was able to get a representative from Verizon who I confirmed my VZ account info with and then the VZ agent had me do the following, with the VZ SIM still inserted into my phone:
VZ rep advised me to dial the following in which I will then receive a text from Verizon with a link to generate my temporary “transfer PIN”.
-DIALED “#PORT”
Input VZ account PIN via voice automated instructions (again to confirm identity)
I then received a text from Verizon to a link:
-This link will have you generate a temp “transfer PIN” to verbally give Straight Talk.
-Gave the transfer PIN to ST and he was able to successfully port my number over.
-He then said in 3 hours my number should be working; then we ended the call.
-10 minutes later I received a text from one of my friends who didn’t know I was switching carriers. I texted back forgetting about the “3-hour wait” that ST said, but it worked and was able to call my friend as well. Apparently it varies, so it MAY have taken up to 3 hours per ST’s spiel but again it varies as mine worked after 10 minutes after ending the call with Straight Talk.
The end,
Thanks – a new ST customer in June 2020.